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Evga Products Really Awful or its a Myth


Recently, I have been active at Evga forums reading and trying to come to conclusion if EVGA motherboards or EVGA graphics cards are example of poor workmanship and poor quality control or just the impression that EVGA “sucks”. Well lets start off with what I have read so far on Evga Forums, these are few of the quotes from the forums.
Crazy thread titles. Please note : these quotes are all taken from EVGA public forums and represent actual customers posting their viewpoints.
“2nd defective 8800 superclocked Ultra”.
“Replacement board is not new??”
“We don’t know what we sent you"
“Worst RMA Experience EVER!” 

Here are few of the nasty comments you might find in such threads.
So, Card has been out of my PC since July 3rd to July 18th now. Thats 15 days.. I am awaiting a responce from RMA saying "Shipped" still. I will keep ya posted as to what is happening next.”
“Is it my imagination, or do Canadian RMAs get a lower priority queue or something? Just look at the other thread.”
“I don’t want to RMA and get another 79xx. And wait another 3 weeks for it…”

“Well I finally reinstalled my system.  It took about 4 hours because I have a Antec P180 case which can be a real pain since everything is cramped.  Turn on the machine and what do you know… nothing comes on my screen!  Argh…  No POST.  So I double check all connections and try again.  Still a black screen.  I thought maybe it was my video card so I swap video cards.   Still nothing.  Maybe my CPU got fried.  so I try a different CPU.  still a black screen. everything has power. 

So much for that replacement board.  I knew things were suspicious when the thing was filthy with dust.   I’d had recertified parts before and this was not up to those standards.”
 
“I received my rma on the 9-12, it was sealed in the box like it was new, just opened it today, its a backup board so I wasn’t in a hurry to open it, it is the same has a lot of dust on the cooling fins of the northbridge where the fan would have been, if it was recertified why would it not have been cleaned off to look like new, makes me wonder if its any good, don’t have a spare cpu to test. and I was bragging on my rma.”

“My RMA Board arrived but it is missing a NorthBridge PIN?

EVGA says I can use one from my older board.

But my question is, aren’t these boards QC inspected at all?”

“Update:

Motherboard arrived today at 10:30am.
Total cost of motherboard:
$261.81 (cost of motherboard)
+40.03 (cost of Shipping to EVGA in california)
+31.33 (cost of customs dutys)

Total:
=$333.17

Total time for RMA:
Shipped out July 22nd
Arrived August 28th

Total:
1 month and 6 days.”

“So, I called EVGA to try and find out what card I was being sent as a replacement (I know a lot of people are getting a variety of replacement cards). I was told that they don’t have any record of what they have sent out as a replacement for an RMA.

I don’t understand how you can be sending out replacement cards to people and keep ZERO record of what you have sent them. Did I just get a lazy-ass customer support guy on the phone, or is the whole RMA system truly this lax?”

And so on… this entire blog will be filled if I continue posting such quotes from unsatisfied customers, so I will give it a hault you can just head over to EVGA forums and read up on the customers first hand experience with rma for evga products.
 
Now the question is, are Evga products really sucky or just few customers get unlucky ? Well, to answer that I tried to find on their forums, threads about excellent services and products from Evga. Now, do note here, most customers who are happy with evga products will not write about it much on forums cause they do not feel like ranting about it, and have nothing to vent out. Unlike those unsatisfied with EVGA support, and trying hard to get a product fixed, who will find time to vent their anger out cause they see their money go down the drain.

At times you might see posts like these:
“I have never had to return a motherboard in almost 20 years of building my own systems so I was pleased to see how painless the procedure was using their EAR program. I’m a satisfied customer.”
 
“Shipped my card back the next day and a week later got my new card today.
And was i surprised when they sent me back a 7600GT instead of and old 6000 non GT.
My card was allmost two years old and they hooked me up with a new better one EVGA rocks!

I was planning to build a new PC this holiday and i will be definitely using EVGA products”
 
“Well my RMA went well.
Submitted RMA, Got a response in 2 days. Submitted CC info and invoice that day.
Board was shipped out to me with in 2 work days.
Got my rig back up and shipped the old one back.

I just wanted to say thank you EVGa for your quality service and shipping you provided me with.
Your customer service was awesome and i will rate it A+ #1”
 
So, are evga products really bad? Well to be frank I do not think so, because with any company or hardware, failures are bound to happen from time to time, unless your company works for CISCO, in such a company I worked, where every product was checked and did tested rigoursly, because you cannot mess with CISCO. Now, I doubt EVGA ships any products to CISCO or works for CISCO, thus Evga does not have to worry too much about paying the extra bucks and hiring more people to make sure items RMA’ed are checked properly and the shipping department knows what’s happening and what product they are shipping. Companies like ATI, Intel, AMD , I bet get lots of RMA requests too every week, but since we do not see many companies running a public forum allowing users to post their RMA experience, good or bad, end users do not get to see the real picture. Luck can also play an important role something, for example I been lucky that I never had to RMA any of my computer parts ever. I have used, ATI, ASUS, Intel, BFG, ECG, OCZ and other small time local companies. Personally, have seen on internet awful stories about most of the companies (big time companies like Asus too has not been spared), with users warning others, that hey “blabla company sucks never buy any of their products”.
So, until if I ever get a chance to use EVGA product, will update this blog post sharing my experience and how the packaging shipping and what not was handled. Most companies like Gigabyte and DFI are taking over the market with good workmanship standards, kicking companies like Asus out of the picture, so who is bad and who is good is a relative term and depends entirely upon the reviews and views posted by on the web, be it good or bad. And remember users mostly post about their worse experiences to vent out their frustrations. So, if you see 200 people saying bad things about EVGA or other products, try to find out how many actually said anything about the same product, before you buy a product.
And remember electronic components do not last for forever (thing is nothing lasts for forever), my AT&T phone is an exceptional case been with me since 1993 !!

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10 Responses to “Evga Products Really Awful or its a Myth”

  1. Sumeet says:

    Looks like I have been lucky so far because I only buy EVGA video cards, never bought any of their Motherboards, they look nice but my choice has always been Asus. All my PC’s I build are ASUS boards and they have been running strong for years now without any blue screens ever or crashes.

  2. ken R says:

    I can say I have had no issues with EVGA video cards but there P55 motherboards are problematic, I purchaced a P55 FTW and it worked fine! I the took adantage of there stepup program and paid for the P55 Classified 200 and the board worked great until I Updated the firmware and the nightmare began!
    I couldnt keep the system running for more that 10 min without a bluescreen, they suggested I down grade the firmware but this did not help I have no idea why? I reinstalled windows and all the drivers and it turns out the Creative X-Fi drivers were causing the crash, so I contacted Creative and they asked me to send them a Sysinfo file.
    Before I purchaced this Mobo I had a XFX nForce 780i with all the same hardware besides the memory and cpu and after a year I had 0 blue screens! in the meantime Evga sent me a so called refurbished Mobo that had finger prints and thermal paste all over the back and near the cpu socket
    I called them and told them I refuse this board the one I sent them was new and less than a week old! so they sent me another board that had loose heat sinks that could not be tightened, I also refused this board and demanded my old board back, they refused so I filed a complaint against them and and after 2 weeks they agreed to give me a refurbished board of the original model.
    This board did not work it had the problematic firmware on it! Creative labs got back to me and found IRQ sharing issues both EVGA video cards in SLI 1 of 2 onboard Nic’s and the X-fi card were sharing one IRQ and they told me to try moving cards around, after hours of trial and nothing but errors the only fix was to remove one video card dissable 1 Onboard NIC disable the Esata and all unused PciX slots this left me with one EVGA Video card and the X-Fi card all other slots were empty and dissabled!
    I then gave up and sold it and purchaced a ASUS board now my system is stable! I rated the Board on EVGA and they tried to discredit me with the responce saying I never gave them the boards back I had 3 of them and never returned 2? I had too ship one to get one this was a outright lie and they knew it.
    I then updated the review later with Creative Labs finding and they did it again Lied about the complaint against them even though the first review was right below it! and in looking at the reviews of the board and other EVGA products on Newegg almost every negative review was followed with a defense by EVGA trying to discredit the user!
    You are all free to look at the review I posted it as Saboken and you decide what kind of company EVGA is! look at the other negatives also.
    Oh they also locked me out of my account on EVGA so I could not unregister the EVGA products I sold so he new owners could put them in there name.

  3. Lorencosic says:

    Is it possible to contact administration?
    Thank you

  4. David Bunin says:

    I am one of those who was burned badly by a defective EVGA motherboard. I went through two replacements and still don’t have a working system.

    I will never, ever purchase another EVGA product!

    David

  5. Thanks for the informative information – I enjoyed reading it! I always love looking at your blog. :)

  6. SomeGuy says:

    Yeah I had a pretty bad experience with EVGA. Did not like their tech support, they kept sending me back a defective 6800 GS’s as well, switched to ATI and didn’t have any problems since, so yeah I am scared right off of Geforce cards, which is kinda sad because I used to use a ti4200 from Albatron and that card kicked some ass!

    Be careful when purchasing a new video card, they are plagued with overheating issues sometimes, especially if you don’t know what you’re doing.

    Tip – If playing a game, if you have to leave the room, minimize the game with “alt + tab” so that the video card doesn’t work hard non stop, reducing heat and stress on the components.

    Also if you can get a program like ATItool that lets you control fan speed (keep in mind this app is outdated and I dont think it is being worked on anymore so it probably doesnt work with newer cards) but its a good tool, my 1950XT was getting to 85-90C which is VERY high. Set the fan speed controls so that when it hits 60C the fan speed goes to 55-60% speed, temps don’t really go over 70C that often because of that. So yeah temperature is a very important thing to look out for with computer components.

  7. Idetrorce says:

    very interesting, but I don’t agree with you
    Idetrorce

  8. Krystal says:

    ohhhh, this is such a cute blog!! love it!

  9. Sumeet says:

    Omg jigglywiggly what u keep rmaing ? their motherboard of gfx card ?

  10. JIgglywiggly says:

    Yeah evga sucks ass, I keep asking for rma requrests dont get anything back they fail

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